RETURN POLICY
Purchases or gifts may be returned within 10 days of the day you received the order, unused, unwashed, in original condition and packaging, for a complete refund (excluding shipping charges.) Please Contact Us for a Return Authorization number before returning any merchandise – this number must be clearly marked on the outside of the package or the package will be refused at the warehouse.
Returns must be postmarked within 10 days of the date you receive your order. ALL SALES ARE FINAL AFTER 10 DAYS! Please do not return items to us later than 10 days after you have received them. Exceptions to this policy will be at the sole discretion of One of a Kind Kid and will be issued a store credit at the current selling price minus a 25% restocking fee.
EXCEPTIONS:
PERSONALIZED items are NOT returnable.
CUSTOM ORDERED ITEMS Please refer to Custom Orders for complete policy.
SALE MERCHANDISE may be returned for store credit only.
HOLIDAY MERCHANDISE is final sale as of the date of the holiday. This includes velvets and holiday dresses.
CHRISTENING, SPECIAL OCCASION DRESSES, BOYS SUITS, ETON SUITS: All in stock special occasion dresses, christening wear, boys suits and etons suits including all velvet, silk and linen dresses will be charged a 25% restocking fee. Restocking fee does not apply to size exchanges. For custom ordered or special order items, please refer to custom orders for more information.
Return to:
OneOfAKindKid/OneofaKindKid.com
ATTN: RETURNS DEPT.
2040 Westmoreland St
Richmond, VA 23230
We can only credit the card used for the original purchase. We will be happy to issue a store credit if you prefer.
Orders shipped with free shipping will have our standard shipping charge subtracted from your purchase credit. Orders shipped with free gift will have the value of the gift deducted from your purchase credit.
Size exchanges or exchanges for other merchandise are treated as new orders. Simply order the new item online, we'll process the new order & ship it promptly. Your account will be credited when we received your return.
Refused Shipments will be charged charged a 25% restocking fee.
NOTE: It is always best to send your package back in a manner that is trackable, (UPS, Fed Ex, or Delivery Confirmation). We cannot be responsible for non-receipt of returns that cannot be tracked, nor can we confirm receipt of a return/exchange until it has been processed.
|
|
